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Legal

Privacy Policy

Last updated: March 15, 2026

Privacy at a Glance
  • We never access your Netflix or YouTube passwords or full watch history
  • Payment details are handled by Stripe — we never store card numbers
  • Your vocabulary and learning data are stored securely and encrypted
  • You can export or delete all your data anytime by contacting us
  • We do not sell your personal information to third parties
  • We notify you of material policy changes before they take effect
Account Information

When you create a Violingo account:

  • Email address (required for authentication)
  • Encrypted password — never stored in plain text
  • Account preferences and settings
  • Authentication tokens with expiration, encrypted in transit
Learning Data
  • Vocabulary words you save and their translations
  • Flashcard review history and spaced repetition progress
  • Learning statistics (words learned, streaks, session duration)
  • Study preferences and learning goals
Video Interaction Data
  • Subtitle text from videos you actively engage with
  • Video metadata (title, episode, timestamp) linked to saved words
  • Language preferences for subtitles

Important: We only access subtitle text you interact with for learning. We do NOT collect your full viewing history, video streams, or audio.

Technical & Analytics Data
  • Feature usage patterns and UI interactions
  • Session duration and frequency
  • Error logs (automatically anonymized)
  • Browser type, OS, and extension version
  • IP address (security only — not used for tracking)
Billing Information
  • Subscription tier and billing cycle
  • Credit balance and transaction history
  • Billing email and country/region
  • Last 4 digits of card (from Stripe — we never see full card numbers)
To Provide Our Service
  • Authenticate users and maintain secure accounts
  • Process and display subtitle translations
  • Save and sync vocabulary across devices
  • Run spaced repetition and review algorithms
  • Track learning progress and statistics
  • Improve AI features and translation accuracy
For Billing
  • Process payments and manage subscriptions
  • Track credit usage and balances
  • Send billing receipts and renewal reminders
  • Handle refunds and comply with tax regulations
For Communication
  • Send service updates and security notices
  • Respond to support requests

We do NOT send marketing emails without your explicit opt-in.

We do not sell your data. We share it only with providers required to operate Violingo:

Supabase — Auth & Database
  • Handles authentication, account management, and data storage
  • SOC 2 Type II and GDPR compliant
  • supabase.com/privacy
Stripe — Payments
  • PCI DSS Level 1 certified payment processing
  • Stripe stores card details — we never access full card numbers
  • stripe.com/privacy
OpenAI — Optional AI Features
  • Only used if you enable AI-powered definitions
  • You can disable AI features anytime in settings
  • openai.com/privacy
Platform Disclaimer

Violingo is independent and not affiliated with Netflix, Google, or YouTube. Subtitle content is for personal educational use only — you may not redistribute or commercialize it.

Encryption
  • HTTPS/TLS encryption for all data in transit
  • Encryption at rest for sensitive database records
  • Secure auth tokens with automatic expiration
  • Industry-standard password hashing
Access Controls
  • Need-to-know access for employees
  • MFA for all administrative access
  • Regular security audits and automated monitoring

No transmission over the internet is 100% secure. If you become aware of a security issue, contact support@violingo.ai immediately.

Retention Periods
  • Account data: Retained while your account is active
  • Learning data: Retained until you request deletion
  • Usage analytics: Aggregated, retained up to 12 months
  • Billing records: 7 years (legal tax requirement)
  • Support communications: 3 years
Account Deletion
  • Personal data deleted within 30 days of request
  • Backups purged within 90 days
  • Billing records retained as required by law

To delete your account, email support@violingo.ai with "Account Deletion Request" in the subject.

All Users
  • Access: View your data in account settings
  • Export: Request a copy in machine-readable format
  • Correction: Update incorrect information anytime
  • Deletion: Request full account and data removal
  • Opt-out: Disable analytics in settings
California Residents (CCPA)
  • Right to know what we collect and how it's used
  • Right to deletion (with exceptions)
  • We do NOT sell personal information
  • Right to non-discrimination
EU Residents (GDPR)
  • Right to access, rectification, and erasure
  • Right to restrict processing and data portability
  • Right to object and lodge complaints
Exercise Your Rights

Email support@violingo.ai for any data requests, privacy concerns, or security issues.

We respond to verified requests within 30 days.

storage

Cache your vocabulary, preferences, and session state locally so the extension works offline and syncs when online.

scripting & activeTab

Inject translation features into Netflix and YouTube subtitle players. We only access subtitle text — never video or audio streams.

sidePanel & tabs

Open the learning dashboard in Chrome's side panel and keep progress synced across tabs.

host_permissions (netflix.com, youtube.com)

Required to interact with subtitle elements on these platforms. We only access pages you actively navigate to.

offscreen

Process subtitles and sync data in the background without interrupting your browsing.

Children Under 13

Violingo is not intended for children under 13. We do not knowingly collect their data. If you believe a child has submitted information, contact support@violingo.ai and we will delete it immediately.

Policy Updates
  • We update the "Last Updated" date at the top of this policy
  • Material changes are notified via email or in-extension notice
  • Continued use after changes constitutes acceptance
Contact

Questions about your data?

We're a small team and we take privacy seriously. Reach out directly.

All enquiries